Refund and Returns Policy

At Baskussa Store, customer satisfaction is our top priority. If you receive a defective product, please email us at [email protected] for assistance. If your item meets any of the following conditions, contact us immediately upon receipt:

We offer a refund or reprint at no additional cost if:

  • The product is flawed.
  • There is a design error not matching the description on our site.
  • The product details (type, size) do not match your order.

How to Request a Refund:

  1. Report any issues within 14 days of receiving your items.
  2. Email us at [email protected] with your order/invoice ID.
  3. Include a picture of the incorrect or damaged item.

Once we evaluate the request, the refund will be processed within 1-3 business days. If approved, the refund is expected to arrive within 2-3 business days.

Returns:

  • If you receive the wrong or defective item, there is no need to return it to us. A refund will be issued directly, expected to arrive in 2-3 business days.

Please Note: We do not process refunds, reprints, or returns in the following cases:

  • The order did not arrive due to factors within your control (wrong shipping address, not being available to receive the delivery, not picking up the package).
  • The order did not arrive due to circumstances beyond our control (customs issues, natural disasters, marked as “delivered” in tracking but lost afterward).
  • The item is as described on the site.

Cancellation Policy:

  • You have 24 hours after making a purchase to request a cancellation.
  • A 10% management, processing, and transaction fee will apply to cancellations.
  • After 24 hours, the item enters production, and we cannot process cancellations.

Refund Timeline:

  • PayPal Account: 48 hours.
  • Credit Card Account: 10-14 business days, depending on the issuing bank.

Exchange Policy:

  • In-stock items: 1-3 business days.
  • Out-of-stock items: 5-7 business days.

Compensation (Points or Coupons): 1-2 business days.

Repair: 7-14 business days.

Exchanges:

  • We do not offer exchanges or returns for sizing issues unless it is our error. For issues such as printing problems, contact us, and we will guide you through the next steps. Do not return your purchase unless authorized.

Late or Missing Refunds:

If you have not received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company; processing may take some time.
  3. Contact your bank; there may be a processing period before posting.
  4. If you have followed these steps and still have not received your refund, please contact us at [email protected].