FAQs

HOW DO I PLACE MY ORDER?
Simply select your favorite charm style on the product page, click the “Add To Cart” button, and follow the straightforward steps to complete your order. We’ll prepare your charm and notify you once it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders from our store typically ship within 5 to 10 business days. For international orders, please allow an additional 1 to 2 weeks for transit.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers may take 1-2 days to appear in the shipping carrier’s system. Occasionally, a shipping carrier might lose an order. If the tracking number isn’t working after a few days, please contact the shipping carrier or reach out to us for assistance.

I NEED HELP WITH A LATE ORDER.
If your order has not arrived within 10 business days (domestic) or 20 business days (international), please contact us for support. We’re here to help resolve any issues.

PAYMENT

• What types of payments do you accept?
  We accept Visa, Mastercard, and PayPal.
• When will my card be charged?
  Your card will be charged immediately after your order is successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information during checkout. Your credit card information is encrypted during transmission using Secure Socket Layer (SSL) technology, which is commonly used for online payments. Your credit card information is only used to complete the requested transaction and is not stored afterward.

Thank you for choosing Baskussa Store for your charm shopping! If you have more questions, don’t hesitate to reach out.

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